understanding the process

You don’t need to know your treatment goals in order to get started with us. That’s actually often a big part of our initial work together. All you have to know is what in your life is concerning you.

 
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Getting Started

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1. Research

Take your time to search around the practice website to learn more about our approach to treatment to get a feel as to whether our practice would be a good fit for you.

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2. Consult

After your initial questions have been answered on the website reach out to schedule a complimentary 10 minute phone consultation to speak with one of our providers in order share a bit about what's going on for you as well as to hear more about the specific therapists style and approach to treatment.

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3. Schedule

Once you feel confident that you've found a provider who fits your needs reach out to our office to schedule an initial consultation. You don't need to know your treatment goals or diagnosis to start therapy - typically we discover this together during your initial consultation.

Once some of your preliminary questions have been answered, you can schedule a date and time to meet with one one of our clinicians in person.

 

Some things to note:

Our practice understands that insurance can be a large consideration for many of our clients. Because of this we aim to make the process as seamless as possible.

Like most private practice's, we accept all insurance plans as out-of-network providers.

We submit claims on our clients behalf in order to make the reimbursement process simpler. In our experience, most clients with out of network benefits receive between 60% - 80% of the cost of their sessions, after their deductible is met.

HOW IS REIMBURSEMENT HANDLED?

Submitting Claims
As a courtesy, our practice submit your claims and needed medical information to your insurance company in order to make your reimbursement process simpler.

Reimbursement
Your insurance carrier will process your claim, just like they would for a medical claim.

If you have any questions about authorization of services, please feel free to contact your therapist directly.

WHAT OTHER INFORMATION SHOULD I KNOW?

The first step is to contact the Member Services phone number on the back of your health insurance card. Ask your insurance representative the below questions to understand your out-of-network mental health coverage and out of pocket costs.

  1. Do I have out-of-network outpatient mental health coverage?

  2. What is my out-of-network deductible?

  3. What percentage of outpatient psychotherapy sessions are covered per session?

  4. How many outpatient therapy sessions are allowed per calendar year?

  5. What is the process for submitting claims?

Our office will provide you with monthly invoices that will include all of the necessary information for your claims to be processed.

WHAT IS THE AVERAGE TURNAROUND TIME FOR CLAIMS PROCESSING AND/OR PAYMENT?

Typically, insurance companies are able to send payment within 30 days of receiving your claim form.

WHO IS RESPONSIBLE FOR SUBMITTING CLAIMS TO GET REIMBURSEMENT?

The client is responsible for giving their provider up to date insurance coverage information. We submit your receipts and needed medical information to your insurance company in order to make your reimbursement process simpler. In our experience, most clients with out of network benefits receive between 50% - 80% of the cost of their sessions, after the deductible is met.

HOW LONG ARE SESSIONS?

Individual sessions are held for 45 minutes.

HOW OFTEN ARE SESSIONS?

Typically, at the beginning of treatment it is recommended that you meet with your therapist at least once weekly.

HOW DOES PAYMENT WORK?

Payment is due in full at the time of session.